Your customer rules! : delivering the Me2B experiences that today's customers demand
What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips—and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of...
Otros Autores: | Price, Bill Author (author), Jaffe, David Contributor (contributor) |
---|---|
Formato: | Libro electrónico |
Idioma: | Inglés |
Publicado: |
San Francisco CA
Jossey Bass A Wiley Brand
2015
|
Edición: | 1st edition |
Materias: | |
Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629766706719 |
Ejemplares similares
Ejemplares similares
-
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
por: Blunt, Carolyn
Publicado: (2013) -
Customer experience for dummies
Publicado: (2015) -
The ten principles behind great customer experiences
Publicado: (2013) -
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
Publicado: (2012) -
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
Publicado: (2011)