Managing customer service
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ...
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| Corporate Authors: | , |
| Format: | eBook |
| Language: | Inglés |
| Published: |
Oxford :
Pergamon Flexible
2007.
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| Edition: | 5th ed |
| Series: | Institute of Learning & Management Super Series
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| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628193906719 |
| Summary: | Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units). |
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| Item Description: | "Published for the Institute of Leadership & Management." |
| Physical Description: | 1 online resource (115 p.) |
| ISBN: | 9781136385124 9781280660061 9786613636997 9781136385131 9780080914633 |
