What customers crave how to create relevant and memorable experiences at every touchpoint
What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your...
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| Format: | eBook |
| Language: | Inglés |
| Published: |
New York :
AMACOM, American Management Association
[2017]
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| Edition: | 1st edition |
| Series: | Gale eBooks
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| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630301706719 |
| Summary: | What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success. Jam-packed with tools and examples, What Customers Crave helps you reinvent how you engage with customers. |
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| Item Description: | Includes index. |
| Physical Description: | 1 online resource (ix, 258 pages) : illustrations |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780814437827 |
