The customer service survival kit what to say to defuse even the worst customer situations
Proven strategies for handling any customer crisis.
| Autor principal: | |
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| Otros Autores: | |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM
c2013.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627679006719 |
| Sumario: | Proven strategies for handling any customer crisis. |
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| Notas: | Description based upon print version of record. |
| Descripción Física: | 1 online resource (208 p.) |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9780814431849 9781299159938 |
