Customer care implementing total quality in today's service-driven organisation
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | Inglés |
| Published: |
London :
Kogan Page
1993
|
| Edition: | [1st pub., repr.] |
| Subjects: | |
| See on Universidad de Navarra: | https://unika.unav.edu/discovery/fulldisplay?docid=alma991009795439708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es |
| Physical Description: | 223 p. ; 24 cm |
|---|---|
| ISBN: | 9780749405359 |
