Assessing service quality satisfying the expectations of library customers
This is a classic book which is brought up to date as the authors integrate the use of technology into the customer experience and offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals.
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| Otros Autores: | , |
| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
London :
Facet Publishing
2015
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| Edición: | 3rd ed |
| Materias: | |
| Ver en Universidad de Navarra: | https://unika.unav.edu/discovery/fulldisplay?docid=alma991007697099708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es |
| Sumario: | This is a classic book which is brought up to date as the authors integrate the use of technology into the customer experience and offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals. |
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| Descripción Física: | xiii, 218 p. : il. ; 28 cm |
| Bibliografía: | Incluye referencias bibliográficas e índice |
| ISBN: | 9781783300594 |
