APA (7th ed.) Citation

Hill, N., Brierley, J., & MacDougall, R. (2003). How to measure customer satisfaction (2nd ed.). Gower.

Chicago Style (17th ed.) Citation

Hill, Nigel, John Brierley, and Rob MacDougall. How to Measure Customer Satisfaction. 2nd ed. Aldershot: Gower, 2003.

MLA (9th ed.) Citation

Hill, Nigel, et al. How to Measure Customer Satisfaction. 2nd ed. Gower, 2003.