APA (7th ed.) Citation

Scheuing, E. E., & Christopher, W. F. (1993). The service quality handbook. AMACOM.

Chicago Style (17th ed.) Citation

Scheuing, Eberhard E., and William F. Christopher. The Service Quality Handbook. New York [etc.]: AMACOM, 1993.

MLA (9th ed.) Citation

Scheuing, Eberhard E., and William F. Christopher. The Service Quality Handbook. AMACOM, 1993.