The service quality handbook

Bibliographic Details
Other Authors:	Scheuing, Eberhard E., editor literario (editor literario), Christopher, William F., editor literario
Format:	Book
Language:	Inglés
Published:	New York [etc.] : AMACOM 1993
Subjects:	Servicio al cliente > Control de calidad Calidad total > Gestión.
See on Universidad de Navarra:	https://unika.unav.edu/discovery/fulldisplay?docid=alma991006440109708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es

Description
Physical Description:	IX, 550 p. ; 26 cm
ISBN:	9780814401194

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