Cita APA (7a ed.)

Barlow, J., & Møller, C. (1996). A complaint is a gift: Using customer feedback as a strategic tool. Berrett-Koehler.

Cita Chicago Style (17a ed.)

Barlow, Janelle, y Claus Møller. A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool. San Francisco: Berrett-Koehler, 1996.

Cita MLA (9a ed.)

Barlow, Janelle, y Claus Møller. A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool. Berrett-Koehler, 1996.