Managing service quality

Bibliographic Details
Other Authors:	Kunst, Paul, editor literario (editor literario), Lemmink, Jos, editor literario
Format:	Book
Language:	Inglés
Published:	London : Chapman 1995
Subjects:	Servicio al cliente > Gestión Servicio al cliente > Control de calidad
See on Universidad de Navarra:	https://unika.unav.edu/discovery/fulldisplay?docid=alma991003814109708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es

Description
Physical Description:	X, 190 p. ; 24 cm
ISBN:	9781853962936

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