APA (7th ed.) Citation

Kunst, P., & Lemmink, J. (1995). Managing service quality. Chapman.

Chicago Style (17th ed.) Citation

Kunst, Paul, and Jos Lemmink. Managing Service Quality. London: Chapman, 1995.

MLA (9th ed.) Citation

Kunst, Paul, and Jos Lemmink. Managing Service Quality. Chapman, 1995.

Warning: These citations may not always be 100% accurate.