Cita APA (7a ed.)

Kunst, P., & Lemmink, J. (1995). Managing service quality. Chapman.

Cita Chicago Style (17a ed.)

Kunst, Paul, y Jos Lemmink. Managing Service Quality. London: Chapman, 1995.

Cita MLA (9a ed.)

Kunst, Paul, y Jos Lemmink. Managing Service Quality. Chapman, 1995.