Cita APA (7a ed.)

Reilly, T. P. (1995). Value added customer service: Every employee's guide for creating satisfied customers (2nd printing.). Motivation Press.

Cita Chicago Style (17a ed.)

Reilly, Thomas P. Value Added Customer Service: Every Employee's Guide for Creating Satisfied Customers. 2nd printing. St. Louis: Motivation Press, 1995.

Cita MLA (9a ed.)

Reilly, Thomas P. Value Added Customer Service: Every Employee's Guide for Creating Satisfied Customers. 2nd printing. Motivation Press, 1995.