Cita APA (7a ed.)

Bergman, B., & Klefsjo, B. (1994). Quality: From customer needs to customer satisfaction. McGraw-Hill Book Company.

Cita Chicago Style (17a ed.)

Bergman, Bo, y Bengt Klefsjo. Quality: From Customer Needs to Customer Satisfaction. London [etc.]: McGraw-Hill Book Company, 1994.

Cita MLA (9a ed.)

Bergman, Bo, y Bengt Klefsjo. Quality: From Customer Needs to Customer Satisfaction. McGraw-Hill Book Company, 1994.