Quality from customer needs to customer satisfaction
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | Inglés |
| Published: |
London [etc.] :
McGraw-Hill Book Company
1994
|
| Subjects: | |
| See on Universidad de Navarra: | https://unika.unav.edu/discovery/fulldisplay?docid=alma991003813309708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es |
| Physical Description: | 478 p. : il. ; 23 cm |
|---|---|
| Bibliography: | Includes bibliographical references (p. 453-472) and index |
| ISBN: | 9780077090166 |
