Quality from customer needs to customer satisfaction
| Autor principal: | |
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| Otros Autores: | |
| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
London [etc.] :
McGraw-Hill Book Company
1994
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| Materias: | |
| Ver en Universidad de Navarra: | https://unika.unav.edu/discovery/fulldisplay?docid=alma991003813309708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es |
| Descripción Física: | 478 p. : il. ; 23 cm |
|---|---|
| Bibliografía: | Includes bibliographical references (p. 453-472) and index |
| ISBN: | 9780077090166 |
