Quality of service : making it really work

Quality of service making it really work

Bibliographic Details
Main Author: Edvardsson, Bo, (1952- ) (-)
Other Authors: Thomasson, Bertil, autor (autor), Øvretveit, John, 1954- autor
Format: Book
Language:Inglés
Published: London [etc.] : McGraw-Hill 1994
Series:Quality in action
Subjects:
Servicio al cliente > Gestión
Calidad total
Sector servicios
See on Universidad de Navarra:https://unika.unav.edu/discovery/fulldisplay?docid=alma991003813259708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es
Description
Physical Description:XVII, 293 p. : il. ; 24 cm
Bibliography:Includes bibliographical references (p. 266-288) and index
ISBN:9780077079499

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