What customers value most : how to achieve business transformation by focusing on processes that touch your customers

What customers value most how to achieve business transformation by focusing on processes that touch your customers

Bibliographic Details
Main Author: Brown, Stanley M. (-)
Format: Book
Language:Inglés
Published: Toronto, [etc.] : Wiley & Sons 1995
Subjects:
Consumidores, Servicios a los
Eficacia organizacional
See on Universidad de Navarra:https://unika.unav.edu/discovery/fulldisplay?docid=alma991003811029708016&context=L&vid=34UNAV_INST:VU1&search_scope=34UNAV_TODO&tab=34UNAV_TODO&lang=es
Description
Physical Description:XVI, 304 p. ; 24 cm
ISBN:9780471641230

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