Cita APA (7a ed.)

Glynn, W. J., & Barnes, J. G. (1995). Understanding services management: Integrating marketing, organisational behaviour, operations and human resource management. Wiley & Sons.

Cita Chicago Style (17a ed.)

Glynn, William J., y James G. Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations and Human Resource Management. Chichester [etc.]: Wiley & Sons, 1995.

Cita MLA (9a ed.)

Glynn, William J., y James G. Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations and Human Resource Management. Wiley & Sons, 1995.