Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation

Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation

Bibliographic Details
Main Author: Blunt, Carolyn (-)
Other Authors: Hill-Wilson, Martin, Ward, Andrew
Format: eBook
Language:Inglés
Published: Chichester, England : Wiley 2013.
Subjects:
Consumer satisfaction.
Customer relations > Management.
Customer services.
Electronic books.
Online Access:https://recursos.uloyola.es/login?url=https://accedys.uloyola.es:8443/accedix0/sitios/ebook.php?id=179259
See on Universidad Loyola - Universidad Loyola Granada:https://colectivo.uloyola.es/Record/ELB179259
Request an interlibrarian loan: Email
Description
Item Description:Includes index.
Physical Description:1 online resource (252 pages) : illustrations
ISBN:9781118770566
9781118662656

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