Cita APA (7a ed.)

Harrington, H. J. (1991). Business process improvement: The breakthrough strategy for total quality, productivity and competitiveness. McGraw-Hill.

Cita Chicago Style (17a ed.)

Harrington, H. James. Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity and Competitiveness. New York [etc.]: McGraw-Hill, 1991.

Cita MLA (9a ed.)

Harrington, H. James. Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity and Competitiveness. McGraw-Hill, 1991.