APA (7th ed.) Citation

Grönroos, C. (2000). Service management and marketing: A customer relationship management approach (2nd ed.). John Wiley & Sons.

Chicago Style (17th ed.) Citation

Grönroos, Christian. Service Management and Marketing: A Customer Relationship Management Approach. 2nd ed. Chichester [etc.]: John Wiley & Sons, 2000.

MLA (9th ed.) Citation

Grönroos, Christian. Service Management and Marketing: A Customer Relationship Management Approach. 2nd ed. John Wiley & Sons, 2000.