Service management and marketing a customer relationship management approach
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | Inglés |
| Published: |
Chichester [etc.] :
John Wiley & Sons
2000.
|
| Edition: | 2nd ed |
| Subjects: | |
| See on Universidad de Deusto: | https://oceano.biblioteca.deusto.es/primo-explore/search?query=any,contains,991005820749703351&tab=default_tab&search_scope=deusto_alma&vid=deusto |
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| Item Description: | Indice |
|---|---|
| Physical Description: | X, 394 p. : il. ; 25 cm |
| Bibliography: | Bibliogr. |
| ISBN: | 9780471720348 |
