Customer service measurement : a methodology for increasing customer value through utilization of the Taguchi strategy

Customer service measurement a methodology for increasing customer value through utilization of the Taguchi strategy

Bibliographic Details
Main Author: Holcomb, Mary Collins (-)
Format: Thesis
Language:Inglés
Published: Ann Arbor : University Microfilms International 1993.
Subjects:
Calidad de servicios > mediciones > tesis doctorales.
See on Universidad de Deusto:https://oceano.biblioteca.deusto.es/primo-explore/search?query=any,contains,991005798459703351&tab=default_tab&search_scope=deusto_alma&vid=deusto
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Description
Physical Description:XX, 399 p. ; 21 cm
Bibliography:Bibliogr.: p. 344-357

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