Cita APA (7a ed.)

Holcomb, M. C. (1993). Customer service measurement: A methodology for increasing customer value through utilization of the Taguchi strategy. University Microfilms International.

Cita Chicago Style (17a ed.)

Holcomb, Mary Collins. Customer Service Measurement: A Methodology for Increasing Customer Value Through Utilization of the Taguchi Strategy. Ann Arbor: University Microfilms International, 1993.

Cita MLA (9a ed.)

Holcomb, Mary Collins. Customer Service Measurement: A Methodology for Increasing Customer Value Through Utilization of the Taguchi Strategy. University Microfilms International, 1993.