Cita APA (7a ed.)

Naumann, E., & Giel, K. (1995). Customer satisfaction measurement and management: Using the voice of the customer. Thomson Executive.

Cita Chicago Style (17a ed.)

Naumann, Earl, y Kathleen Giel. Customer Satisfaction Measurement and Management: Using the Voice of the Customer. Cincinnati, Ohio: Thomson Executive, 1995.

Cita MLA (9a ed.)

Naumann, Earl, y Kathleen Giel. Customer Satisfaction Measurement and Management: Using the Voice of the Customer. Thomson Executive, 1995.