Customer satisfaction measurement and management using the voice of the customer
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | Inglés |
| Published: |
Cincinnati, Ohio :
Thomson Executive
1995.
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| Subjects: | |
| See on Universidad de Deusto: | https://oceano.biblioteca.deusto.es/primo-explore/search?query=any,contains,991003434229703351&tab=default_tab&search_scope=deusto_alma&vid=deusto |
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| Item Description: | Indice |
|---|---|
| Physical Description: | XIX, 457 p. ; 24 cm |
| ISBN: | 9780538844390 |
