The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention the moderating influences of involvement and gender

Bibliographic Details
Main Author: Shao, Chris Y. (-)
Other Authors: Baker, Julie, Wagner, Judy A.
Format: Book
Language:Inglés
Published: [S.l.] : [s.n.] 2006.
Subjects:
See on Universidad de Deusto:https://oceano.biblioteca.deusto.es/primo-explore/search?query=any,contains,991002970509703351&tab=default_tab&search_scope=deusto_alma&vid=deusto
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