APA (7th ed.) Citation

Shao, C. Y., Baker, J., & Wagner, J. A. (2006). The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention: The moderating influences of involvement and gender. [s.n.].

Chicago Style (17th ed.) Citation

Shao, Chris Y., Julie Baker, and Judy A. Wagner. The Effects of Appropriateness of Service Contact Personnel Dress on Customer Expectations of Service Quality and Purchase Intention: The Moderating Influences of Involvement and Gender. [S.l.]: [s.n.], 2006.

MLA (9th ed.) Citation

Shao, Chris Y., et al. The Effects of Appropriateness of Service Contact Personnel Dress on Customer Expectations of Service Quality and Purchase Intention: The Moderating Influences of Involvement and Gender. [s.n.], 2006.