Shao, C. Y., Baker, J., & Wagner, J. A. (2006). The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention: The moderating influences of involvement and gender. [s.n.].
Cita Chicago Style (17a ed.)Shao, Chris Y., Julie Baker, y Judy A. Wagner. The Effects of Appropriateness of Service Contact Personnel Dress on Customer Expectations of Service Quality and Purchase Intention: The Moderating Influences of Involvement and Gender. [S.l.]: [s.n.], 2006.
Cita MLA (9a ed.)Shao, Chris Y., et al. The Effects of Appropriateness of Service Contact Personnel Dress on Customer Expectations of Service Quality and Purchase Intention: The Moderating Influences of Involvement and Gender. [s.n.], 2006.
