Cita APA (7a ed.)

Allen, C., Kania, D., Yaeckel, B., & Locke, C. (2001). One-to-one Web marketing: Build a relationship marketing strategy one customer at a time (2nd ed.). John Wiley & Sons.

Cita Chicago Style (17a ed.)

Allen, Cliff, Deborah Kania, Beth Yaeckel, y Christopher Locke. One-to-one Web Marketing: Build a Relationship Marketing Strategy One Customer at a Time. 2nd ed. New York [etc.]: John Wiley & Sons, 2001.

Cita MLA (9a ed.)

Allen, Cliff, et al. One-to-one Web Marketing: Build a Relationship Marketing Strategy One Customer at a Time. 2nd ed. John Wiley & Sons, 2001.