Cita APA (7a ed.)

Ford, W. S. Z. (1998). Communicating with customers: Service approaches, ethics, and impact. Hampton.

Cita Chicago Style (17a ed.)

Ford, Wendy S. Zabava. Communicating with Customers: Service Approaches, Ethics, and Impact. Cresskill, New Jersey: Hampton, 1998.

Cita MLA (9a ed.)

Ford, Wendy S. Zabava. Communicating with Customers: Service Approaches, Ethics, and Impact. Hampton, 1998.