APA (7th ed.) Citation

Bolton, R. N., & Lemon, K. N. (1998). A dynamic model of customers' usage of services: Usage as an antecedent and consequence of satisfaction. Marketing Science Institute.

Chicago Style (17th ed.) Citation

Bolton, Ruth N., and Katherine N. Lemon. A Dynamic Model of Customers' Usage of Services: Usage as an Antecedent and Consequence of Satisfaction. Cambridge, Massachusetts: Marketing Science Institute, 1998.

MLA (9th ed.) Citation

Bolton, Ruth N., and Katherine N. Lemon. A Dynamic Model of Customers' Usage of Services: Usage as an Antecedent and Consequence of Satisfaction. Marketing Science Institute, 1998.