The service profit chain how leading companies link profit and growth to loyalty, satisfaction, and values
| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Language: | Inglés |
| Published: |
New York :
Free Press
1997.
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| Subjects: | |
| See on Universidad de Deusto: | https://oceano.biblioteca.deusto.es/primo-explore/search?query=any,contains,991001325249703351&tab=default_tab&search_scope=deusto_alma&vid=deusto |
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| Item Description: | Indices |
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| Physical Description: | xvii, 300 p. ; 24 cm |
| ISBN: | 9780684832562 |
