A model of customer satisfaction with service encounters involving failure and recovery
| Main Author: | |
|---|---|
| Corporate Author: | |
| Other Authors: | , |
| Format: | Book |
| Language: | Inglés |
| Published: |
Cambridge, Massachusetts :
Marketing Science Institute
1998.
|
| Series: | Report (Marketing Science Institute) ;
98,100. |
| Subjects: | |
| See on Universidad de Deusto: | https://oceano.biblioteca.deusto.es/primo-explore/search?query=any,contains,991001110439703351&tab=default_tab&search_scope=deusto_alma&vid=deusto |
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| Item Description: | En la port.: Working Paper |
|---|---|
| Physical Description: | 44 p. ; 28 cm |
| Bibliography: | Bibliogr.: p. 41-44 |
