The virtual customer a new paradigm for improving customer relations in libraries and information services : satellite meeting, Sao Paulo, Brasil, August 18-20, 2004

Bibliographic Details
Corporate Author: IFLA (-)
Other Authors: Ferreira, Sueli Mara Soares Pinto (-), Savard, Réjean
Format: Book
Language:Multilingüe
Published: München : Saur 2005.
Series:IFLA Publications ; 117
Subjects:
See on Universidad de Deusto:https://oceano.biblioteca.deusto.es/primo-explore/search?query=any,contains,991000639009703351&tab=default_tab&search_scope=deusto_alma&vid=deusto
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Description
Physical Description:XVI, 385 p. ; 22 cm
ISBN:9783598218453