Cita APA (7a ed.)

IFLA, Ferreira, S. M. S. P., & Savard, R. (2005). The virtual customer: A new paradigm for improving customer relations in libraries and information services : satellite meeting, Sao Paulo, Brasil, August 18-20, 2004. Saur.

Cita Chicago Style (17a ed.)

IFLA, Sueli Mara Soares Pinto Ferreira, y Réjean Savard. The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services : Satellite Meeting, Sao Paulo, Brasil, August 18-20, 2004. München: Saur, 2005.

Cita MLA (9a ed.)

IFLA, et al. The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services : Satellite Meeting, Sao Paulo, Brasil, August 18-20, 2004. Saur, 2005.