The Nordstrom way to customer experience excellence : creating a values-driven service culture

The Nordstrom way to customer experience excellence creating a values-driven service culture

Detalles Bibliográficos
Otros Autores: Spector, Robert, 1947- author (author), Reeves, Breanne O., 1980- author
Formato: Libro electrónico
Idioma:Inglés
Publicado: Hoboken, New Jersey : Wiley 2017.
Edición:Third edition
Materias:
Nordstrom (Firm) > Management.
Customer services > United States > Handbooks, manuals, etc.
Department stores > United States > Management.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009849071806719
Descripción
Notas:Includes index.
Descripción Física:1 online resource (164 pages)
ISBN:9781119375371
9781119375388

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