Cita APA (7a ed.)

Grönroos, C. (2015). Service management and marketing: Managing the service profit logic (Fourth edition.). Wiley.

Cita Chicago Style (17a ed.)

Grönroos, Christian. Service Management and Marketing: Managing the Service Profit Logic. Fourth edition. Hoboken, New Jersey: Wiley, 2015.

Cita MLA (9a ed.)

Grönroos, Christian. Service Management and Marketing: Managing the Service Profit Logic. Fourth edition. Wiley, 2015.