APA (7th ed.) Citation

Grönroos, C. (2015). Service management and marketing: Managing the service profit logic (Fourth edition.). Wiley.

Chicago Style (17th ed.) Citation

Grönroos, Christian. Service Management and Marketing: Managing the Service Profit Logic. Fourth edition. Hoboken, New Jersey: Wiley, 2015.

MLA (9th ed.) Citation

Grönroos, Christian. Service Management and Marketing: Managing the Service Profit Logic. Fourth edition. Wiley, 2015.