How AT&T employees turned process gripes into $230 million saved
At AT&T, a “raindrop” is an annoying policy, outdated process, or unhelpful tool. When enough of them pool up, people feel like they’re drowning in bureaucracy. AT&T’s Project Raindrops, which evolved from a grassroots effort to an office with six full-time employees, uses a streamlined proc...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
[Cambridge, Massachusetts] :
MIT Sloan Management Review
2024.
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| Edición: | [First edition] |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009825903306719 |
| Sumario: | At AT&T, a “raindrop” is an annoying policy, outdated process, or unhelpful tool. When enough of them pool up, people feel like they’re drowning in bureaucracy. AT&T’s Project Raindrops, which evolved from a grassroots effort to an office with six full-time employees, uses a streamlined process to vet and implement employee ideas on how to fix these annoyances. The company says the project has saved it $230 million so far. AT&T’s CTO shares lessons for leaders on how to make such a program work. |
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| Notas: | Reprint #65404. |
| Descripción Física: | 1 online resource (5 pages) |
