Nili, A., Barros, A., & Tate, M. (2018). The public sector can teach us a lot about digitizing customer service: Governments aren't typically early adopters, but public agencies in Australia are taking the lead in using bots to improve services. MIT Sloan Management Review.
Cita Chicago Style (17a ed.)Nili, Alireza, Alistair Barros, y Mary Tate. The Public Sector Can Teach Us a Lot About Digitizing Customer Service: Governments Aren't Typically Early Adopters, but Public Agencies in Australia Are Taking the Lead in Using Bots to Improve Services. [Cambridge, Massachusetts]: MIT Sloan Management Review, 2018.
Cita MLA (9a ed.)Nili, Alireza, et al. The Public Sector Can Teach Us a Lot About Digitizing Customer Service: Governments Aren't Typically Early Adopters, but Public Agencies in Australia Are Taking the Lead in Using Bots to Improve Services. MIT Sloan Management Review, 2018.
