The public sector can teach us a lot about digitizing customer service : governments aren't typically early adopters, but public agencies in Australia are taking the lead in using bots to improve services

The public sector can teach us a lot about digitizing customer service governments aren't typically early adopters, but public agencies in Australia are taking the lead in using bots to improve services

Bibliographic Details
Other Authors: Nili, Alireza, author (author), Barros, Alistair, author, Tate, Mary, author
Format: eBook
Language:Inglés
Published: [Cambridge, Massachusetts] : MIT Sloan Management Review [2018]
Subjects:
Customer services > Technological innovations > Australia.
Government information agencies > Australia.
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009822810906719
Description
Item Description:Place of publication from publisher's website.
"Reprint #60221."
Physical Description:1 online resource (1 volume)
Bibliography:Includes bibliographical references.

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