Building a customer-centric culture : How do leaders continue to retain and satisfy their customers while emerging technologies call for new business models?

Building a customer-centric culture How do leaders continue to retain and satisfy their customers while emerging technologies call for new business models?

Detalles Bibliográficos
Formato: Libro electrónico
Idioma:Inglés
Publicado: [Cambridge, Massachusetts] : MIT Sloan Management Review [2018]
Materias:
Customer relations > Management.
Customer services.
Organizational change > Management.
Technological innovations > Management.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009822777406719
Descripción
Notas:Date of publication from resource description page.
"From the leadership archive."
Descripción Física:1 online resource (1 volume) : illustrations
Bibliografía:Includes bibliographical references.

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