APA (7th ed.) Citation

Sherman, H. D., & Zhu, J. (2013). Analyzing performance in service organizations. MIT Sloan Management Review.

Chicago Style (17th ed.) Citation

Sherman, H. David, and Joe Zhu. Analyzing Performance in Service Organizations. Cambridge, MA: MIT Sloan Management Review, 2013.

MLA (9th ed.) Citation

Sherman, H. David, and Joe Zhu. Analyzing Performance in Service Organizations. MIT Sloan Management Review, 2013.

Warning: These citations may not always be 100% accurate.