Analyzing performance in service organizations

Bibliographic Details
Other Authors: Sherman, H. David, author (author), Zhu, Joe, 1968- author
Format: eBook
Language:Inglés
Published: Cambridge, MA : MIT Sloan Management Review [2013]
Subjects:
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009820508006719
Description
Physical Description:1 online resource (1 volume) : illustrations
Bibliography:Includes bibliographical references.