Cita APA (7a ed.)

Sherman, H. D., & Zhu, J. (2013). Analyzing performance in service organizations. MIT Sloan Management Review.

Cita Chicago Style (17a ed.)

Sherman, H. David, y Joe Zhu. Analyzing Performance in Service Organizations. Cambridge, MA: MIT Sloan Management Review, 2013.

Cita MLA (9a ed.)

Sherman, H. David, y Joe Zhu. Analyzing Performance in Service Organizations. MIT Sloan Management Review, 2013.