Lacity, M. C., & Wilcocks, L. P. (2016). A new approach to automating services: Companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another. MIT Sloan Management Review.
Cita Chicago Style (17a ed.)Lacity, Mary Cecelia, y Leslie P. Wilcocks. A New Approach to Automating Services: Companies Are Achieving Productivity Gains by Using Software Robots to Perform Routine, Rules-based Service Processes : If Implemented Well, Such Automation Can Result in High-performing Human-robot Teams, in Which Software Robots and Human Employees Complement One Another. [Place of publication not identified]: MIT Sloan Management Review, 2016.
Cita MLA (9a ed.)Lacity, Mary Cecelia, y Leslie P. Wilcocks. A New Approach to Automating Services: Companies Are Achieving Productivity Gains by Using Software Robots to Perform Routine, Rules-based Service Processes : If Implemented Well, Such Automation Can Result in High-performing Human-robot Teams, in Which Software Robots and Human Employees Complement One Another. MIT Sloan Management Review, 2016.
