A new approach to automating services : companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another

A new approach to automating services companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another

Bibliographic Details
Other Authors: Lacity, Mary Cecelia, author (author), Wilcocks, Leslie P., author
Format: eBook
Language:Inglés
Published: [Place of publication not identified] : MIT Sloan Management Review 2016.
Subjects:
Workflow > Automation.
Automation > Economic aspects.
Information retrieval > Automation.
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009820501006719
Description
Item Description:"Reprint #58120."
Physical Description:1 online resource (1 volume) : illustrations
Bibliography:Includes bibliographical references.

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