Marketing services competing through quality

Bibliographic Details
Main Author: Berry, Leonard L., 1942- (-)
Other Authors: Parasuraman, A.
Format: Book
Language:Inglés
Published: New York [N.Y.] : Free Press [etc.] cop. 1991
Subjects:
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009817439406719
Description
Physical Description:XI, 212 p. : il. ; 25 cm
Bibliography:Referències bibliogràfiques. Índex
ISBN:9780029030790