Dealing with difficult people
Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selli...
| Autor principal: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Philadelphia, Pa. :
Kogan Page Ltd
2013.
|
| Edición: | 2nd ed |
| Colección: | Creating success
Creating Success |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009799126606719 |
Tabla de Contenidos:
- About this book
- A short course in human relations
- A quick guide to the seven classically difficult types : or how to sound like
- An expert in the time it takes to drink a cup of coffee
- A fast-track guide to conflict and how to handle it
- Dealing with bosses who drive you barmy
- Colleagues to throttle
- Staff to strangle
- Massaging the egoist
- Handling aggressive people without getting thumped on the nose
- Putting a bomb under the lazy ones
- Beating the bullies at their own game
- Moaners, groaners and critics
- Perfectionists can be a pain
- Manipulating the manipulators
- Shifting the stubborn
- Morale, attitude and how was it for you?
- Fault-finders and nit-pickers
- Gossip: a bush fire you can do without
- The customer is always right : really?
- Complaints : we love them
- E-difficult@yourplace
- Social networking
- If things don't change they'll stay the same
- Dealing with conflict: 10 steps to cooling it
- And, finally, finally--
- References
- Further reading.
